Customer Care Specialist - Retail (Bali, Indonesia)

Join Cognizant, a global leader in digital transformation and innovative business solutions, as a Customer Care Specialist - Retail in the vibrant island of Bali, Indonesia. This is an exceptional opportunity to be part of a dynamic team that delivers world-class customer service in the retail sector. As a Customer Care Specialist, you will be the voice of our retail clients, ensuring their needs are met with the highest level of professionalism and efficiency.

In this role, you will handle customer inquiries, complaints, and feedback, utilizing tools like Salesforce and Zendesk to manage and resolve issues promptly. Your daily tasks will involve providing exceptional customer support, troubleshooting problems, and ensuring a seamless shopping experience for our clients. This position offers excellent growth opportunities, with the chance to develop your skills in customer service, CRM systems, and retail operations.

Bali's unique culture and stunning landscapes provide an inspiring work environment, making it an ideal place to thrive and grow. Join us and be part of a team that values innovation, collaboration, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to retail clients, ensuring their needs are met with the highest level of professionalism and efficiency.
• Handle customer inquiries, complaints, and feedback, utilizing tools like Salesforce and Zendesk to manage and resolve issues promptly.
• Troubleshoot and resolve customer issues, ensuring a seamless shopping experience for our clients.
• Monitor customer satisfaction metrics and provide regular reports to the team.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, retail, or a similar role.
• Proficient in using CRM systems like Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Knowledge of retail operations and industry trends is a plus.

🛠️ Keahlian

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