Customer Solutions Specialist (Property Industry) - Contract Role in Jakarta Barat

Join Jendela360, a dynamic leader in the property industry, as a Customer Solutions Specialist and become the driving force behind exceptional client experiences. Based in Kebon Jeruk, Jakarta Barat, you’ll play a pivotal role in delivering top-tier customer service solutions tailored to the unique needs of our clients. In this role, you'll use tools like Salesforce and HubSpot to manage client interactions, ensuring seamless communication and satisfaction. With a focus on building long-term relationships, you'll leverage your expertise to drive business growth and enhance client loyalty.

At Jendela360, we’re committed to fostering a collaborative environment where your contributions will directly impact our clients' success. This is your opportunity to leverage your skills in customer service and relationship management to make a tangible difference in the property industry.

📋 Tanggung Jawab Pekerjaan

• Manage and track client interactions using Salesforce and HubSpot, ensuring timely and effective responses to client inquiries and issues.
• Develop and implement customer service strategies to enhance client satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless delivery of property solutions and services.
• Analyze client feedback and data to identify trends and opportunities for improvement.
• Provide exceptional customer support, resolving issues promptly and professionally.
• Stay updated with industry trends and best practices in customer service and relationship management.
• Contribute to the development of training programs to upskill the customer service team.
• Participate in team meetings and contribute to the overall strategic direction of customer service initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service, relationship management, or a similar role in the property industry.
• Proven experience with Salesforce and HubSpot, including data management and reporting.
• Strong analytical and problem-solving skills with the ability to interpret client feedback and data.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in English, both written and spoken.
• Certification in customer service or related fields is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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